Q1. Complete the questions with the correct question word.
Which Whose How When What Who
1. do you prefer? Beach or City holidays?
2. is the phone on the table?
3. did you major in at university?
4. often do you travel on business?
5. did you begin this project?
Q2. Complete the questions with the correct department name.
generate controls buys invoices manufacture dispatch resolve recruit maintain check
1. The Logistics Department
es to the customer.
2. The IT Department
s the computer systems and networks.
3. The Purchasing Department
products from suppliers.
4. The Sales Department
s new customers.
5. The Customers Service Department
s customer problems.
6. The Quality Control Department
s that there are no problems with the product.
7. The Production Department
s the products in the factory.
8. The Accounts Department
customers for the products they have bought.
9. The Finance Department
budgets and costs.
10. The HR Department
s new people to work in the company.
Q3. Change the highlighted verbs in this report into the present perfect tense.
The HR Director
(requests) has
requested this report to look into the high staff turnover of staff at Organic Health Benefits Ltd. The research in this report
(collected) by human resources over a six-month period. The team of six
(analyzed) working conditions and administration records and also interviewed staff. In this report, the Human Resources Department
(make) recommendations to reduce the high turnover of staff working at Organic Health Benefits Ltd.
Q4. Complete the sentence telling what has just happened in each photo.
1. He (has/have)
just (sign)
the contract.
2. She (has/have)
just (arrive)
at the office.
3. They (has/have)
just (fly)
to London.
4. He (has/have)
just (spill)
his coffee.
5. I (has/have)
just (finish)
dinner.
6. We (has/have)
just (drink)
champagne.
Q5. Match the body language picture to the message it conveys
1. I value and am happy in my job
2. Great job!!
3. I am interested and engaged in what you are saying.
4. I am friendly, confident and approachable.
5. I am anxious, worried or insecure.
6. I want to make a good first impression when meeting someone.
Q6. Choose the correct phrase or word for a new colleague introduction.
A: Good morning, everyone. I would like to
introduce/introduction our new Sales Executive, Steven Marshall.
B: Good morning, everyone. I’m pleased to
meet/greet you all
A: Steven will be
depending on/responsible for
our new product launch.
B: I’m very much
looking backward/forward to working with you.
A: Could everyone please
do/make Steven feel
comfortable/confident
Q7. Write O if you think the sentence is an opinion or F if you think it’s a fact.
Bangkok is the capital city of Thailand F
Our new product is amazing O
1. That phone is very expensive.
2. Sales grew by 20% last year.
3. Working from home is better than going to the office.
4. Our company was started 75 years ago.
Q8. Match the informal Email.
Formal
a) With regard to ... (or with reference to)
b) I can assure you that ...
c) We note from our records that you have not ….
d) Please let us know your requirements.
e) I was wondering if you could ...
f) We would like to remind you that ...
g) l look forward to meeting you next week.
h) Thank you for your email received 12 February.
i) I am afraid I will not be able to attend.
j) Would you like me to ...?
k) I would be grateful if you could
I) Please accept our apologies for.
m) It is necessary for me to.
n) We regret to advise you that ...
o) However, ... / In addition ... / Therefore
Informal
What do you need? d
1. Thanks for the email of 12 Feb.
2. Sorry, I can't make it.
3. I'm sorry to tell you that ...
4. I promise ...
5. Could you ...?
6. You haven't ...
7. Don't forget ...
8. I need to ...
9. Shall I ...?
10. But ... / Also ... I So
11. Please could you ..
12. I'm sorry for ...
13. Re ...
14. See you next week.
Q9. Please write an appropriate subject line for each email
Subject
Sorry for the delay in replying, I’ve been overseas on business. Unfortunately, the items you ordered are not in stock, but we are expecting delivery by the end of the week. I’ll get back to you as soon as they arrive. If you need more information, please contact me.
Subject
Regarding your last email, we are still finalizing the details of the meeting scheduled for the 14th May, but I need to get some details from you. Do you want us to arrange accommodation here for you or will do that at your end. Also, please provide is with your flight details so we can arrange to pick you up from the airport.
Subject
Good news! Subscribers to our regular newsletter can take advantage of huge price savings in our January sale. I’ve attached a PDF file giving more information, or alternatively click on the link below. You can order online or by phone, our friendly customer service staff are standing by. We are looking forward to hearing from you soon.
Q10. Please give an appropriate response to each statement.
1. I have just been promoted to sales manager. !
2. I’m going to London next month. !
3. I was in a car accident this morning. !
Q11. Please ‘echo’ back three key words from each statement.
1. It took me two hours to drive to work this morning.
2. His new contract is for two years.
3. The food in Italy is absolutely delicious.
Q12. Please give an appropriate ‘echo question’? for each statement.
1. They love to go to the mountains in the winter. ?
2. Last year was very successful for our company. ?
3. We are hoping to buy a new car next year. ?
Q13. Write in correct business meeting phrase in the appropriate space
tie up any loose ends
see where we are
sent round
make a start without them
a lot to get through
work out what we still need to do
OK, so, is everybody here? Who are we waiting for? Hmmm … well, I think we’ll have to . We’ve got this afternoon.
Right, well, as you know, the purpose of today’s meeting is to with the marketing plan, and to before the launch, which is now just six weeks away.
By the end of the meeting, we need to have a list of firm action points for the next month. Hopefully we’ll then need only one more meeting next month to . Did everyone get a copy of the agenda I .
Q14. Complete the sentence with the correct business idiom
take the bull by the horns
a piece of cake
a ball park figure
back to the drawing board
fingers crossed
1. we will make our sales target this month.
2. I can’t give you the exact price but here is a
3. It’s a difficult problem so I will have to
4. The new product wasn’t effective so it’s I’m afraid.
5. Learning English is so easy. It’s .
Q15. Please order correctly the ‘bargaining’ dialogue. (1-7)
Customer I’ll take it! Thank you very much!
Customer $100 ? That’s pretty expensive. How about $50 ?
Customer OK. Well, thank you anyway
Customer Excuse me, how much is this painting?
Seller Just a moment, I’ll give it to you for $75
Seller No, I’m sorry, I think $100 is a good price
Seller It’s only $100
Q16. Please complete the conversation with possible hotel guest complaints.
Manager Good morning Mr. Jones. I hope you had a good night’s sleep.
Guest: .
Manager Oh? I’m so sorry about that. Was there a problem with the room?
Guest The room was fine but there was too much .
Manager: Oh, I’m really sorry to hear that. I’ll speak to the guests in that room to make sure it doesn’t happen again.
Guest Well, actually, they weren’t too bad but the main problem was the . I think it may be . It was very .
Manager Oh dear, I’m terribly sorry about that. I’ll immediately.
Guest: That would be great. Is breakfast on the first floor?
Manager: That’s right, sir. The stairs are over there.
